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Speed-DOC

Drop it off once your document is ready and relax whilst Speed-DOC zooms to its destination in a classy premium envelope.

Frequently Asked Questions

What is Speed-DOC?2022-11-17T06:51:03+08:00

Speed-DOC is a prepaid product for normal and inter-region shipments with maximum weight of either 0.5kg or 1.5kg. Each purchase of Speed-DOC includes one (1) Speed-DOC consignment note and one (1) Speed-DOC Envelope. Speed-DOC can be used immediately or kept for later use. Speed-DOC can be purchased from any GDEX Branch, GDEX POP+ and Agent as well as selected MBE and Ikobana outlets as listed on our website. Refer to GDEX Network List to locate a station near you.

Is there any packaging requirement?2022-11-17T06:47:39+08:00

Speed-DOC Envelopes must be used together with Speed-DOC consignment notes according to the specific weight limit. No other packing materials allowed.

Can Speed-DOC consignment notes be used for International shipments?2022-11-17T06:47:59+08:00

No, Speed-DOC consignment notes can only be used for local shipments.

What if shipment exceeds the maximum weight printed on the consignment note?2022-11-17T06:48:19+08:00

Speed-DOC shipments must not exceed maximum weight printed on the consignment note. GDEX reserves the right to hold or not to accept any shipment exceeding maximum weight limit.

Can more than one Speed-DOC consignment note be pasted on the shipment to make up the additional weight? For example two 1.5kg Speed-DOC consignment note pasted on one shipment weighing 3kg.2022-11-17T06:48:41+08:00

No, only one Speed-DOC consignment note per shipment is allowed. Speed-DOC shipments must not exceed maximum weight printed on the consignment note.

Is Multi-piece Shipment (MPS) allowed?2022-11-17T06:49:00+08:00

Multi-Piece Shipment (MPS) is strictly disallowed.

Where to lodge-in once shipment is prepared?2022-11-17T06:49:15+08:00

All shipments with Speed-DOC consignment notes can be lodged in at any GDEX Branch, GDEX POP/POP+ and Agent as well as selected MBE and Ikobana outlets as listed on our website. Alternatively, contact GDEX Pick-Up Hotline at 03-7787 6688 or your nearest GDEX station to arrange for shipment pick-up. Pick-up surcharge is RM5.00 per pick-up arrangement.

Can I lodge-in shipments at a different station or outlet from where my Speed-DOC was purchased?2022-11-17T06:49:31+08:00

Yes. For example, Speed-DOC purchased from GDEX Sitiawan branch can be lodged-in at GDEX Teluk Intan. Speed-DOC purchased from MBE Paradigm Mall can be lodged-in at GDEX Damansara Perdana branch, vice versa.

Can consignment note purchased be cancelled even after lodging in?2022-11-17T06:49:49+08:00

Yes. Please contact your nearest GDEX Branch if shipment is already with us and we will try to cancel the delivery accordingly. However, all consignment notes purchased are not refundable or exchangeable regardless if you decide to cancel at any point.

Can consignment note purchased be replaced with a new one?2022-11-17T06:50:04+08:00

No. Replacement is not allowed. For mistakes made when filling out the consignment note, do amend on the same copy

Does this product have any expiry policy?2022-11-17T06:50:19+08:00

Yes. Expiry date is printed on the consignment note. GDEX reserves the right not to accept any shipment lodged in after the expiry date. Expired consignment notes are not refundable or exchangeable.

What is the minimum purchase quantity?2022-11-17T06:50:34+08:00

No minimum purchase quantity. Purchase of this product can be as low as one(1) piece.

What is the liability and compensation coverage?2022-11-17T06:50:49+08:00

GDEX’s liability is strictly limited to direct loss and damage only. The maximum liability of the carriage per waybill shall not exceed RM200.00 for any reason whatsoever.

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