Premium Plus

With Premium Plus, don’t restrict yourself when it comes to shipping. Have a 20kg shipment? No problem! Premium Plus comes with the option to add on weight. Can’t fit an electric guitar into a standard shipping box? No problem! Wrap it safe and snug and we’ll cover the rest.

Frequently Asked Questions

What is Premium Plus?2022-11-17T09:41:43+08:00

Premium Plus is a prepaid product with weight limits of 1kg, 3kg, 5kg and 10kg. Each purchase of Premium Plus includes one(1) Premium Plus consignment note. Premium Plus can be used immediately or kept for later use. Premium Plus can be purchased from any GDEX Branch, GDEX POP+ and Agent as well as selected MBE and Ikobana outlets as listed on our website. Refer to GDEX Network List to locate a station near you.

Is there any packaging requirement?2022-11-29T16:02:15+08:00

You may opt to pack using your own packing materials or with GDEX flyers (for free).

Can Premium Plus consignment notes be used for International shipments?2022-11-29T16:10:10+08:00

No, Premium Plus consignment notes can only be used for shipments within Peninsular Malaysia. International and inter-region shipments are not allowed.

What if shipment exceeds the maximum weight printed on the consignment note?2022-11-22T13:55:25+08:00

Prepaid Add On needs to be purchased for overweight shipment. Customer can choose to use Prepaid Add On 1KG sticker or Prepaid Add On 5 KG sticker according to the actual weight of shipment upon lodge-in. For Pick-up arrangement, Prepaid Add On sticker can be bought in advance and pasted on overweight shipment upon pick-up. GDEX reserves the right to hold or not to accept any shipments exceeding maximum weight limit if customer disagrees to pay for Prepaid Add On.

Can more than one Premium Plus consignment note be pasted on the shipment to make up the additional weight? For example two 3kg Premium Plus consignment notes pasted on one shipment weighing 6kg.2022-11-22T14:02:06+08:00

No, only one Premium Plus consignment note per shipment is allowed. Prepaid Add On sticker is required to be purchased for overweight shipment according to actual weight.

Is Multi-piece Shipment (MPS) allowed?2022-11-22T14:02:36+08:00

Multi-Piece Shipment (MPS) is strictly disallowed.

Where to lodge-in once shipment is prepared?2022-11-22T14:03:17+08:00

All shipments with Premium Plus consignment notes can be lodged in at any GDEX Branch, GDEX POP/POP+ and Agent as well as selected MBE and Ikobana outlets as listed on our website. Alternatively, contact GDEX Pick-Up Hotline at 03-7787 6688 or your nearest GDEX station to arrange for shipment pick-up. Pick-up surcharge is RM5.00 per pick-up arrangement.

Can I lodge-in shipments at a different station or outlet from where my Premium Plus was purchased?2022-11-22T14:03:47+08:00

Yes. For example, Premium Plus purchased from GDEX Sitiawan branch can be lodged in GDEX Teluk Intan. Premium Plus purchased from MBE Paradigm Mall can be lodged in GDEX Damansara Perdana branch, vice versa.

Can consignment note purchased be cancelled even after lodging in?2022-11-22T14:04:22+08:00

Yes. Please contact your nearest GDEX Branch if shipment is already with us and we will try to cancel the delivery accordingly. However, all consignment notes purchased are not refundable or exchangeable regardless if you decide to cancel at any point.

Can consignment note purchased be replaced with a new one?2022-11-22T14:06:19+08:00

No. Replacement is not allowed. For mistakes made when filling out the consignment note, do amend on the same copy.

Does this product have any expiry policy?2022-11-29T16:11:14+08:00

Yes. Expiry date is printed on the consignment note. GDEX reserves the right not to accept any shipment lodged in after the expiry date. Expired consignment notes are not refundable or exchangeable.

What is the minimum purchase quantity?2022-11-29T16:12:53+08:00

No minimum purchase quantity. Purchase of this product can be as low as one(1) piece.

What is the liability and compensation coverage?2022-11-29T15:54:37+08:00

GDEX’s liability is strictly limited to direct loss and damage only. The maximum liability of the carriage per waybill shall not exceed RM200.00 for any reason whatsoever.


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