For online users:

1. Log in to myGDEX or myGDEX Prime.
2. Go to “Create CN”. Enhanced Liability will be offered when booking a shipment order.
3. Click on the checkbox to add Enhanced Liability and click “Submit”.
4. Enhanced Liability will be added to the shipment.
5. Proceed to print the CN label and ship out your parcel.

For walk-in customers:
Go to any of our GDEX branches, lodge-in centres, distribution centres, agents or POP Plus. Request to add on Enhanced Liability from our customer service representatives.

Yes, you can increase your coverage under special circumstances. Contact our Customer Service Hotline at (603) 6419 5003 or email to cci.g@gdex.sweetmag.dev to learn more about covering higher value shipments.

For myGDEX Prime claims:

Log in to myGDEX Prime and click on the “Claim” tab. Then, submit the complete and accurate information, as well as attach supporting documents. We will take over the process from there. Do ensure that your claim is submitted within fourteen (14) days from the shipment pick-up date or 72 hours upon arrival at the destination, whichever earlier.

For walk-in customers & myGDEX claims:

Provide GDEX with accurate information and supporting documents as required. We will take over the process from there. Do ensure your claim is submitted within fourteen (14) days from the shipment pick-up date or 72 hours upon arrival at the destination, whichever earlier.

Standard claims will be processed within fourteen (14) working days from the date of GDEX’s receipt of relevant documents. We may need to review selected cases, and it may take a longer time for these claims to be approved.

If any missing information is required from you, or if more time is needed to assess the incident, our team will reach out to you.

1. Prohibited Items
2. Excluded Countries
3. Exclusions